Terms of Use

1. Acceptance of These Terms

These Terms of Use govern your access to and use of the Claro website (the “Website”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with them, please do not use the Website.

2. About the Website and Our Services

The Website is an informational and marketing platform that presents Claro's real-estate valuation, advisory, and feasibility services. Any professional engagement is governed by a separate written agreement and scope of work agreed with you. Information on the Website does not, by itself, create a client relationship or constitute an offer of services.

3. Permitted Use

We grant you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Website for your personal and lawful purposes. You may view and temporarily download content for your own non-commercial reference, provided you do not modify it or remove any proprietary notices.

4. Intellectual Property

All content on the Website — including text, graphics, logos, images, and the Claro name and brand — is owned by or licensed to Claro and is protected by the applicable intellectual-property laws of the Arab Republic of Egypt. You may not reproduce, distribute, or create derivative works from any content without our prior written consent. References to RICS, IVS, and the Financial Regulatory Authority (FRA) indicate professional standards and regulators and remain the property of their respective owners.

5. Prohibited Use

When using the Website, you agree not to:

• Use the Website for any unlawful, fraudulent, or harmful purpose.
• Attempt to gain unauthorised access to, interfere with, or disrupt the Website or its servers.
• Introduce viruses, malware, or any other harmful code.
• Copy, scrape, harvest, or systematically extract content or data from the Website without our consent.
• Reverse engineer or attempt to derive the source code of any part of the Website.

6. No Professional Advice or Certified Valuation

The content of the Website is provided for general information only and does not constitute a certified valuation or professional, financial, legal, or investment advice. A formal valuation or advisory report is issued only under a signed engagement and is prepared in accordance with applicable professional standards (RICS / IVS) and the requirements of the Financial Regulatory Authority (FRA). You should not rely on Website content as a substitute for professional advice.

7. Disclaimer of Warranties

The Website and its content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. While we take care to keep the information accurate and up to date, we do not warrant that the Website will be uninterrupted, error-free, or free of harmful components, or that the content is complete or current.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Claro shall not be liable for any indirect, incidental, or consequential loss or damage arising out of or in connection with your access to or use of, or inability to use, the Website or its content.

9. Third-Party Links

The Website may contain links to third-party websites for your convenience. We do not control and are not responsible for the content, accuracy, or practices of those websites, and including a link does not imply our endorsement of them.

10. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect and process personal data in accordance with the Egyptian Personal Data Protection Law No. 151 of 2020. Please review it to understand our practices.

11. Changes to These Terms

We may update these Terms of Use from time to time. Any changes will take effect once published on this page with an updated effective date, and your continued use of the Website constitutes acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Arab Republic of Egypt. The competent Egyptian courts in Cairo shall have exclusive jurisdiction to settle any dispute arising out of or in connection with the Website or these Terms.

13. Contact Us

If you have any questions about these Terms of Use, please contact us:

• Email: info@claro.eg
• Phone: +20 100 770 6062
• Address: CFC, Building P5, Podium 1, Office 304, New Cairo, Egypt